Virtual visits are available for established patients who have a scheduled TeleHealth appointment or have been told by their doctor to join the virtual waiting room for a visit.
During the virtual visit, you need to be present so that the doctor can verify your identity. They will ask you some questions to confirm who you are before starting the online video call.
It’s important to know that insurance coverage for TeleHealth visits can vary depending on your insurance plan.
We will bill your insurance for the virtual visit. If your insurance decides that you have to pay part or all of the cost, we will send you a statement with the remaining amount due.
If you have any questions or want to schedule a virtual visit, please contact our office 518-463-0171. Take care!
Step by Step Instructions
- Use a computer or device with a camera and microphone.
PC or MAC: Chrome, Firefox, Safari
Android: Chrome
iOS: Safari - Enter your physician’s doxy.me web address into the browser or follow the appropriate link below.
- Type in the full name of the patient and click “Check In”.
- Allow your web browser to use your device’s camera and microphone.
- Your physician will start your visit once you have connected and they are available to see you. If you are unable to connect with the physician, please call our office during normal business hours for assistance or to reschedule your virtual visit.
HOW TO CHECK IN FOR YOUR VIDEO VISIT
Albany & Saratoga Centers for Pain Management uses the website DOXY.ME for TeleHealth visits.
Please note: Apple and Android smartphones are ideal for telemedicine visits, as they have built-in cameras and microphones. A desktop computer or tablet with a camera and microphone may also be used.
A video guide outlining the virtual visit check-in process can be found here on YouTube.com.
