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TeleHealth

TeleHealth Visits with a Pain Management Doctor or Advanced Practitioner

In response to the COVID-19 (coronavirus) outbreak, we are now offering TeleHealth (virtual) visits for established patients. Virtual visits are available only to those patients who have a pre-scheduled TeleHealth visit, or who have been instructed by a physician to enter their virtual waiting room for a visit encounter.

For all TeleHealth visits, the patient must be present for the visit. The physician will verify the patient’s identity by verifying certain demographic information of the patient prior to proceeding with the visit.

Please note that insurance coverage for TeleHealth visits varies by insurance plan. During the COVID-19 crisis, many commercial and government run plans (Medicare and Medicaid) have loosened restrictions regarding the delivery of TeleHealth and have waived patient costs for these visits. These rules are changing rapidly. Please be aware that we will bill your insurance for the visit. If your insurance plan determines that you are responsible for some or all of the cost of the visit, you will receive a statement from us for the balance due.

How to Check in for Your video Visit

Albany & Saratoga Centers for Pain Management uses the website DOXY.ME for TeleHealth visits.

Please note: Apple and Android smartphones are ideal for telemedicine visits, as they have built-in cameras and microphones. A desktop computer or tablet with a camera and microphone may also be used.

A video guide outlining the virtual visit check-in process can be found here on YouTube.com.

Step by Step Instructions
1. Use a computer or device with a camera and microphone.
  • PC or MAC: Chrome, Firefox, Safari
  • Android: Chrome
  • iOS: Safari
2. Enter your physician’s doxy.me web address into the browser or follow the appropriate link below.
3. Type in the full name of the patient and click "Check In".
4. Allow your web browser to use your device's camera and microphone.
5. Your physician will start your visit once you have connected and they are available to see you. If you are unable to connect with the physician, please call our office during normal business hours for assistance or to reschedule your virtual visit.

Schedule an Appointment

At any of our convenient locations

Albany

Monday – Friday
8:30am to 4:30pm

(518) 463-0171

Directions for this location:

Clifton Park & Saratoga

Monday – Friday
8:30am to 4:30pm

Clifton Park: (518) 371-6772
Saratoga: (518) 682-2240

Directions for each location:

Queensbury

Monday – Friday
8:30am to 4:30pm

(518) 682-2240

Directions for this location: