Frequently Asked Questions

What are your office hours?

Our centers are open Monday through Friday, from 9:00am to 5:00pm.

Which hospitals are your providers affiliated with?

Albany Medical Center, St. Peters, Albany Memorial Hospital, and Saratoga Hospital.

Which insurance companies do you accept?

  • Medicare
  • CDPHP
  • Aetna
  • Empire BCBS
  • The Empire Plan (UHC)
  • BlueShield NENY
  • GHI
  • Workers Compensation
  • No Fault
  • MVP
  • Shared Health Network
  • Tricare
  • AARP
  • United Health Care
  • Fidelis
If you don't see your insurance company, please call our office!

How can I arrange an appointment with the doctor?

You will need to complete a New Patient Appointment Request Form.

Can I be referred to your practice for an injection only?

Yes. Your physician must send a prescription stating exactly what injection they want done, your insurance information and any pre-authorizations/pre-certifications that are needed. The procedure will be done in our office under x-ray guidance. When completed, your follow up appointment should be made with the referring physician.

What can I expect from my first appointment?

Your consultation with the doctor is in a 1 hour time slot. They will discuss your history and present pain issues. This will be followed by a physical exam and brief discussion around a treatment plan for you.

Prior to your appointment you should complete the New Patient Questionnaire found in the Forms section of our website. If for any reason you are unable to complete the form online, we will be glad to mail you a copy. This questionnaire must be completed fully prior to your arrival.

The patient questionnaire must be filled out completely prior to your arrival.

Things You Should Bring To Your First Appointment

Please arrive 30 minutes prior to your appointment so we can prepare your chart.
  • Insurance card
  • Picture ID
  • Co/pay co/insurance
  • Films (i.e. MRI, XRAYS) The actual film, not just the report
  • Ideally, you should have your recent x-rays and or MRI's for the doctor to view.
  • All workers compensation and no-fault patients should have ALL their case and policy numbers and the name and phone number of a contact person. You must also bring in your private insurance information to be placed on file and a referral if applicable.
  • Please arrive on time. For confirmation, we will call you 24-48 hrs. prior to your appointment If you are not available, but have an answering machine, we will leave a message. If we cannot contact you for any reason, i.e. your phone is disconnected; we will cancel your appt. and fill that time with another patient.

What types of pain do you treat?

The types of pain we treat include:
  • Back Pain
  • Neck Pain
  • Arm and Leg Pain
  • Thoracic Pain
  • Post Herpetic Neuralgia
  • Carpal Tunnel Syndrome
  • Complex Regional Pain Syndrome
  • Failed Back Syndrome
  • Diabetic Neuropathy
  • Peripheral Neuropathy
  • Cancer Pain

Can I get a refill of a pain medication without an appointment?

Because many medications are controlled, you need to be seen on a regular basis to continue getting these medications. We are unable to refill or prescribe controlled substances after hours, on weekends, or on holidays. Also, we are unable to give prescription refills at surgical facilities on dates of procedure.

Schedule an Appointment

At any of our convenient locations

Albany

Monday – Friday
8:30am to 4:30pm

(518) 463-0171

Directions for this location:

Albany

Saratoga Springs

Monday – Friday
8:30am to 4:30pm

(518) 682-2240

Directions for this location:

Saratoga

Queensbury

Monday – Friday
8:30am to 4:30pm

(518) 682-2240

Directions for this location:

Queensbury

Surgical Center

Medical staff provides compassionate and quality surgical care at our state of the art facility in Clifton Park.

Clifton Park

Surgical Center
(518) 371-6772
Hours:

Monday – Friday
8:30am to 4:30pm

Directions:

Clifton Park
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